Get an online support portal to manage and deflect up to 80% of your incoming service inquiries, reducing the need for costly time-consuming telephone and email support. Industry's leading web-based customer service software that features web self-service, a trouble ticket system, surveys, account management capabilities, and more. Parature provides the complete online solution you need to provide the level of support customers have come to expect in the new economy. Parature’s online software is easy-to-use and features web self-service, case management, forums, surveys, contact management, and more.
Category:   Business & Finance > Business Software > Customer Service

Is your contact center leading edge? Fused Solutions delivers cost-effective, customizable web-based contact center solutions designed for in-house customer care operations. Build better customer relationships, improve service levels, and increase flexibility and performance through integrated CRM, knowledgebase and workforce management technology. Contact us today to discover the fusion of help desk technology and contact-center services
Category:   Business & Finance > Business Software > Customer Service

i-Sight customer service software enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated customer service software for complaint handling, help-desks, service requests fulfillment, work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
Category:   Business & Finance > Business Software > Customer Service

Talisma® Corporation is a full-service provider of powerful, customer-centric CRM solutions that combine state-of-the-art technologies including phone, e-mail, chat, Web forms, Web self help, wireless, and VoIP, with professional integration, education, and outsourced staffing. Talisma CRM deploys rapidly and evolves as needed to help businesses build lasting relationships through superior service, marketing, and sales.
Category:   Business & Finance > Business Software > Customer Service

Salesnet provides the only Web-based sales process management and automation tool that offers an effective way to manage the sales process, optimizing selling efforts and driving a more efficient sales cycle.
Category:   Business & Finance > Business Software > Customer Service