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Fused Solutions

Is your contact center leading edge? Fused Solutions delivers cost-effective, customizable web-based contact center solutions designed for in-house customer care operations. Build better customer relationships, improve service levels, and increase flexibility and performance through integrated CRM, knowledgebase and workforce management technology. Contact us today to discover the fusion of help desk technology and contact-center services

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Ascribo Aquiso

Flexible Web based tools for job oriented collaboration and sales force automation. Customers and sales reps can place and track orders on the web. Customers can attach documents and files. You can schedule work and track job progress with ease.

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Client Management Software (CMS)

Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing, and service areas of organization, can be run in Windows and/or Web environment.

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Lynk Software

Improve customer relations through a proactive and responsive customer service and quality initiative. Built-in configuration options enable Everest to meet your exact requirements for management of customer complaints, internal concerns and corrective actions. Deploy across a LAN, WAN or the Internet with a WindowsÂ® client or a web-based, zero footprint client.

Category: Business & Finance > Business Software > Customer Service
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Autotask

Manage customer support profitably throughout the customer life cycle. This powerful, affordable solution integrates time tracking, ticket tracking, CRM, project management, and more with real-time reports and automated billing. Customizable, scalable and easy to use. Outlook compatible.

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Talisma CRM Suite

TalismaÂ® Corporation is a full-service provider of powerful, customer-centric CRM solutions that combine state-of-the-art technologies including phone, e-mail, chat, Web forms, Web self help, wireless, and VoIP, with professional integration, education, and outsourced staffing. Talisma CRM deploys rapidly and evolves as needed to help businesses build lasting relationships through superior service, marketing, and sales.

Category: Business & Finance > Business Software > Customer Service
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ATG Knowledge Center

As the leading solution for call center assisted customer service, ATG KnowledgeCenter (formerly Primus KnowledgeCenter), represents the next generation of e-service â€“ combining the industry's leading knowledge management technology into a single, award-winning solution platform that drives new revenue, solidifies customer loyalty, and bolsters profit margins.

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c.Support

GWI's c. It is used in over 2,500 companies globally by 1,000,000 users - making it one of the top 10 helpdesk products in the world. This fully configurable browser based package is available for both Microsoft and IBM Domino implementations.

Category: Business & Finance > Business Software > Customer Service
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Metafaq

Transversal eService solutions enable organisations to increase online sales and reduce the volume of call and email queries to contact centres by automatically answering customersâ€™ questions online.

Category: Business & Finance > Business Software > Customer Service
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Consultant's Help Desk

Help desk software for the IT consultant with call tracking, inventory, contact management, email, surveys, billing, SLA management, and many more features. Features automated inventory collection and reporting.